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How Hate Groups Forced Online Platforms to Reveal Their True Nature

08/21/17 | by david2 [mail] | Categories: General

Link: https://www.nytimes.com/2017/08/21/magazine/how-hate-groups-forced-online-platforms-to-reveal-their-true-nature.html

The recent rise of all-encompassing internet platforms promised something unprecedented and invigorating: venues that unite all manner of actors — politicians, media, lobbyists, citizens, experts, corporations — under one roof. These companies promised something that no previous vision of the public sphere could offer: real, billion-strong mass participation; a means for affinity groups to find one another and mobilize, gain visibility and influence. This felt and functioned like freedom, but it was always a commercial simulation. This contradiction is foundational to what these internet companies are.
In the process of building private communities, these companies had put on the costumes of liberal democracies. They borrowed the language of rights to legitimize arbitrary rules, creating what the technology lawyer Kendra Albert calls ‘‘legal talismans.’’ This was first and foremost operationally convenient or even necessary: What better way to avoid liability and responsibility for how customers use your product? It was also good marketing. It’s easier to entrust increasingly large portions of your private and public life to an advertising and data-mining firm if you’re led to believe it’s something more. But as major internet platforms have grown to compose a greater share of the public sphere, playing host to consequential political organization — not to mention media — their internal contradictions have become harder to ignore. Far before Charlottesville, they had already become acute.

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